Please read these Terms and Conditions carefully before registering an account or using any service provided by cita888. By accessing our platform, you confirm that you have read, understood, and agreed to be bound by these terms.
Last Updated: 1 January 2026 | Effective immediately upon publicationThese cards summarise the most important aspects of our Terms. They do not replace the full legal text below — please read all sections carefully.
You must be at least 21 years of age to register and use cita888. Proof of age is required as part of our KYC process. Accounts belonging to underage players will be closed immediately.
All bonuses are subject to wagering requirements before withdrawal. Specific rollover multiples, eligible games, and time limits are stated on each individual bonus offer page.
Each player may hold only one active account. Duplicate accounts will be closed and associated balances forfeited. This applies to accounts sharing the same name, address, device, or payment method.
Identity verification (Know Your Customer) is mandatory before any withdrawal is processed. Acceptable documents include a valid Malaysian MyKad or passport, plus a recent selfie.
cita888 actively monitors for fraudulent behaviour, bonus abuse, and collusion. Accounts found to be in violation will be suspended and balances reviewed pending investigation.
For any disputes or queries relating to these Terms, contact our support team via 24/7 live chat or by email at [email protected]. All complaints are addressed within 5 business days.
These Terms and Conditions ("Terms", "Agreement") constitute a legally binding agreement between you ("the User", "you", "your") and cita888 ("the Company", "we", "us", "our"), the operator of the online gaming platform accessible at https://cita888.cam (the "Platform").
By registering an account, accessing, or using any part of the Platform — including sports betting, live casino, slots, instant games, or any other service we provide — you confirm that you have read these Terms in full, that you understand them, and that you unconditionally agree to be bound by them.
If you do not agree to any part of these Terms, you must immediately cease using the Platform and may not register an account.
These Terms are published in English and are intended for players in Malaysia and other permitted jurisdictions. The English version shall prevail in all matters of interpretation. cita888 reserves the right to update these Terms at any time. Continued use of the Platform following any update constitutes acceptance of the revised Terms.
cita888 is operated under an international gaming licence. By using the Platform, you acknowledge that online gaming may be regulated differently in your jurisdiction and that you bear sole responsibility for ensuring your use of the Platform complies with applicable local laws.
The following definitions apply throughout these Terms and Conditions:
To register and maintain an active account on the cita888 Platform, you must satisfy all of the following eligibility criteria at the time of registration and on an ongoing basis:
⚠️ Age Verification: cita888 reserves the right to request proof of age at any time. Accounts where eligibility cannot be confirmed may be suspended pending verification. Any account subsequently found to belong to a player under 21 years of age will be permanently closed and all associated balances forfeited in accordance with applicable regulations.
To access the full functionality of the Platform, you must register an account by providing accurate, complete, and current personal information as requested during the registration process. You agree to maintain and update this information to ensure it remains accurate at all times.
By registering, you confirm that all information provided is true and belongs solely to you. cita888 shall not be liable for any issues arising from inaccurate or false information provided during registration.
Before any withdrawal is processed, all accounts must successfully complete Know Your Customer (KYC) verification. Required documents include:
KYC verification is a one-time process under normal circumstances, but cita888 reserves the right to request updated documentation at any time, particularly following significant account activity or changes to account details.
You are solely responsible for maintaining the confidentiality of your account login credentials. You must not share your username, password, or account access with any third party. cita888 shall not be liable for any losses arising from unauthorised access to your account resulting from your failure to keep credentials secure.
If you suspect that your account has been compromised, contact our support team immediately via live chat.
cita888 accepts deposits via the following payment methods: DuitNow, FPX (Financial Process Exchange), Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB Bank, Public Bank, Hong Leong Bank, and supported cryptocurrencies (BTC, ETH, USDT, LTC). The minimum deposit amount is RM30. All deposits are processed in Malaysian Ringgit (MYR) unless otherwise specified.
Deposits are generally credited to your account balance in real-time or within minutes of confirmation. cita888 does not charge processing fees on standard deposits; however, your bank or payment provider may impose their own transaction fees.
All funds deposited must originate from a payment account registered in your own name. Third-party deposits are strictly prohibited.
Withdrawal requests are processed subject to the following conditions:
Standard e-wallet and DuitNow withdrawals are typically processed within 5–30 minutes. Bank transfer withdrawals may take up to 1–3 business hours. Cryptocurrency withdrawals are subject to blockchain network processing times (typically 10–60 minutes).
cita888 reserves the right to perform additional security checks on withdrawal requests and may request supporting documentation. Requests that fail to satisfy these checks may be declined or returned to the account balance.
Minimum deposit: RM30. Minimum withdrawal: RM50. Maximum daily withdrawal limits vary by VIP tier. Players with Gold tier and above benefit from elevated withdrawal limits. Refer to your account settings or contact support for your applicable limits.
cita888 offers a variety of promotional offers, including welcome bonuses, deposit match bonuses, free credits, cashback programmes, birthday bonuses, and referral rewards. All bonuses are subject to the specific terms published on each individual promotion page, as well as the general conditions set out in this section.
By claiming any bonus, you agree to the specific wagering requirements, eligible game restrictions, minimum deposit conditions, and expiry dates associated with that bonus. Claiming a bonus in violation of its specific terms may result in the bonus and any associated winnings being voided.
Wagering requirements specify the number of times a bonus amount (or bonus plus deposit amount, depending on the promotion) must be wagered on qualifying games before any winnings derived from bonus funds can be withdrawn. Wagering requirements at cita888 typically range from 15x to 25x the bonus amount, as specified per promotion.
Eligible players receive a birthday bonus credited to their account in the month of their registered birthday. The bonus amount is determined by the player's current VIP tier at the time of crediting (Bronze: MYR 188 / Silver: MYR 388 / Gold: MYR 888 / VIP Diamond and above: MYR 2,688). Birthday bonuses are subject to standard wagering requirements. Players must have made at least one deposit in the preceding 90 days to be eligible.
Players may earn MYR 38 per successful referral when a referred friend registers using the player's unique referral code and completes a qualifying first deposit. There is no cap on the number of referrals. Referral bonuses are credited within 24 hours of the qualifying activity. Self-referrals and abuse of the referral system will result in forfeiture of all referral bonuses and may lead to account suspension.
A 2% bonus, up to a maximum of MYR 688, is automatically applied to deposits made using supported cryptocurrencies (BTC, ETH, USDT, LTC). This bonus is subject to standard wagering requirements. The bonus is applied per qualifying deposit transaction and is not combinable with other active deposit bonuses unless explicitly stated.
All games available on the cita888 Platform are supplied by internationally licensed game studios and use certified Random Number Generator (RNG) technology or live-streamed from licensed dealer studios. The outcome of every game round is independently random and cannot be manipulated by the Platform or any third party.
Return-to-Player (RTP) percentages for individual games are determined by the respective game studio and are typically disclosed in each game's information section. cita888 does not modify the RTP of any game.
Sports betting markets, including Liga Super Malaysia, English Premier League (EPL), La Liga, UFC, and other listed events, are subject to the specific rules of each market. In-play bets are accepted at the discretion of cita888 and may be suspended or voided in circumstances including system failure, event cancellation, or force majeure. Maximum stake limits apply and vary by market and event.
In the event of a technical error, disconnection, or dispute regarding a game outcome, the official game server logs shall be the final arbiter. cita888 will review dispute cases within 5 business days and communicate the outcome to the player via their registered email address or account inbox.
Minimum and maximum stake amounts vary by game type and are displayed within each game interface or market listing. cita888 reserves the right to adjust stake limits at any time without prior notice.
The following activities are strictly prohibited on the cita888 Platform. Engaging in any prohibited activity may result in immediate account suspension, forfeiture of balance, and referral to relevant authorities where applicable:
cita888 cooperates fully with law enforcement agencies and relevant regulatory bodies. Any activity suspected to constitute fraud, money laundering, or other criminal conduct will be reported to the appropriate Malaysian and international authorities.
cita888 is committed to promoting responsible gambling among all of its players. Gambling is intended to be an entertaining leisure activity. We recognise that for some individuals, gambling can become harmful, and we take our duty of care seriously.
Players may access the following responsible gambling tools directly through their account settings:
If you believe you or someone you know may have a gambling problem, we encourage you to seek help. Please refer to our full Responsible Gambling page for a comprehensive guide and support resources. cita888 is strictly for players aged 21 years and above.
All content on the cita888 Platform, including but not limited to the brand name, logo, website design, text, graphics, game interfaces, software, and marketing materials, is the intellectual property of cita888 or its licensed content providers, and is protected by applicable intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for your personal, non-commercial entertainment purposes only. You must not reproduce, distribute, modify, create derivative works from, publicly display, or exploit any Platform content without the express written consent of cita888.
Any unauthorised use of cita888's intellectual property may result in immediate account termination and legal action.
To the fullest extent permitted by applicable law, cita888 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, the Platform or its Services.
cita888 shall not be liable for:
The Platform is provided on an "as is" and "as available" basis. cita888 makes no warranty, express or implied, regarding the uninterrupted availability, accuracy, or fitness for purpose of the Platform or any of its Services.
Nothing in these Terms shall exclude or limit cita888's liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.
cita888 reserves the right to suspend, restrict, or permanently close any account at its sole discretion, without prior notice, where it has reason to believe that:
Where an account is closed due to a breach of these Terms, any bonus funds and associated winnings may be forfeited. Real-money balances will be returned to the player's verified payment method following investigation, unless retention is required by law or a dispute is ongoing.
You may request account closure at any time by contacting our support team via live chat. Before closure is processed, any pending withdrawals will be completed. Voluntary closure does not affect the enforceability of these Terms with respect to prior activity on the account.
cita888 reserves the right to modify, update, or replace any part of these Terms and Conditions at any time. Where changes are material, we will endeavour to provide reasonable notice by publishing an update notice on the Platform and updating the "Last Updated" date at the top of this document.
Your continued use of the Platform following the publication of any revised Terms constitutes your acceptance of those changes. If you do not agree to the revised Terms, you must cease using the Platform and may close your account.
These Terms and Conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which cita888 is incorporated and licensed to operate. Any dispute arising from or in connection with these Terms that cannot be resolved informally shall be subject to the exclusive jurisdiction of the competent courts of that jurisdiction.
Players located in Malaysia acknowledge that certain forms of online gambling may be subject to Malaysian law, including the Common Gaming Houses Act 1953 (as amended), and that they are solely responsible for complying with applicable local regulations.
If you have any questions, concerns, or complaints regarding these Terms and Conditions, please contact the cita888 support team through any of the following channels:
For responsible gambling concerns, please visit our Responsible Gambling page. For general questions about the Platform, visit our FAQ page. For our privacy practices, refer to our Privacy Policy.
cita888 is committed to fair, transparent, and prompt handling of all player enquiries. We serve players across Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and throughout Malaysia, and take player satisfaction seriously.
Our support team is available 24/7 to help clarify any aspect of these Terms and Conditions. You can also visit our FAQ page for quick answers to the most common questions from Malaysian players.
🔞 21+ only | Play responsibly | cita888 is for entertainment purposes only